Please read the terms and conditions carefully before using the website.
Acceptance of Our Terms
Support, Service & Complaints
Please use the telephone numbers or contact email on the Contact page for any issues related to service, support or complaints.
We attempt to reply to all enquiries, service issues, support issues or complaints within 24 hours. We will at all times endeavour to keep you updated with an estimated timeframe for resolving the dispute and keep you informed about progress.
We do not sell products for purchase to minors. Children under the age of 18 may use the site only with permission of a parent or guardian.
For payment by credit card, we accept Visa, Mastercard, American Express, Switch/Maestro and Solo at present.
Credit terms may be applied for and may be granted at our discretion.
For credit applications we may consult with a credit agency, which may keep a record of that search and may share that information with other companies. We may also make enquiries about the Principal Directors. In addition, we may also use other publicly available information about your company to make a decision on granting/refusing credit terms.
If credit is granted, credit terms will be strictly net on receipt of invoice.
If credit terms are not granted, all orders will require payment in advance or upon delivery.
If the customer fails to pay invoices within the credit period granted, we reserve the right to hold shipment of any further orders until payment has been received. We may turn over excessively overdue invoices to a debt collection agency and/or initiate legal action where required.
Where a product is in stock, and an order is placed before 2p.m., the product will be dispatched that same day for next day delivery. Each product has an estimated delivery time beside it. In general, the majority of items will be delivered within 5 working days. However, certain products may take longer.
If you require delivery within a specific timeframe or for a particular day, please call us and we will do our best to arrange this for you.
The majority of items on FireproofSafes.co.uk are suitable for delivery via standard courier service. Heavier items or those requiring installation will be dispatched via our Delivery Team. You will be informed at the time of purchase as to which delivery method is required.
The cost of delivery is included in our pricing. There are no extra charges for shipping.
Delivery is generally on working days (Mon-Fri) only. You are advised to ensure that someone will be available to accept the delivery on the day it is due. Our courier or Delivery Team will typically contact you when they are en route.
Delivery times given on this site are estimates only. On rare occasions, unforeseen circumstances can occur which may delay delivery beyond our estimate. We will not be liable for any loss of income, losses, costs, damage, charges or expenses incurred or caused by late delivery.
We deliver anywhere in mainland UK. We will also happily arrange delivery to the Shetland and Channel Islands, Isle of Wight and Isle of Man. However, this will incur a further cost.
Please contact us before returning an item to us.
Any goods returned are to be returned to (our named agent) at the buyer’s expense.
For end users (non-business customers), goods must be returned in a saleable condition, with the original packaging (or other suitable packaging) and with all manuals and accessories.
For business customers, items may only be returned if defective or if they are significantly not as described.
You will receive a refund less our outgoing delivery cost, which is approximately 20% of the total cost of your order.
Please allow up to 30 days for refunds to be processed and credited to you.
Manufacturer’s warranties may differ depending on the product. Please consult your product documentation.
All stock is subject to availability. If stock is not supplied, we will refund you for any part of the goods already paid for.
If we are out of stock of a particular item, we will attempt to contact you within twenty-four (24) hours, provided we have correct contact details on your order.
Orders can be considered accepted when you receive confirmation of order acceptance by email, phone, or fax. If for unforeseen reasons we cannot ship the items ordered, we reserve the right to cancel the order.
We reserve the right at any time prior to our acceptance of an order to refuse it or any part of it, or to demand further or better information to enable us to evaluate and/or complete the order. Without prejudice to the relevant law, we do not accept liability for any failure to ship products where this results from our inability to do so, or our choice on reasonable grounds not to do so, provided that all reasonable steps are taken to notify you within 48 hours of placing the order. If this occurs, we will not process any payment. Any payment already made will be refunded in full.
VAT is payable on all orders, including all shipping or related charges, at the standard UK rate. For VAT registered customers in other EU countries (e.g. Republic of Ireland) or for VAT exempt companies or individuals in the UK, we can process your order without VAT once your exemption status is confirmed.
You may not use this website for any of the following:
- For the purpose of fraud, or in connection with any criminal offence or any other type of unlawful activity
- To publish, send, use or reuse any material that is illegal, abusive, indecent, offensive, defamatory, obscene or threatening; which infringes on copyright, trademark, confidence, privacy or any other right; or is otherwise damaging to third parties; or objectionable; or which consists of or contains software viruses, commercial solicitation, mass mailings or any spam or junk mail
- To cause irritation, inconvenience or needless anxiety
WITHOUT PREJUDICE TO THE STATUTORY RIGHTS AFFORDED TO THE PURCHASER, THE INFORMATION & MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTY. IN PARTICULAR, VETERAN SAFES DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.
PRICE AND AVAILABILITY INFORMATION MAY CHANGE WITHOUT NOTICE. PRODUCTS AND RELATED SERVICES PURCHASED ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING IN THESE CONDITIONS IS TO BE TAKEN TO RESTRICT OR EXCLUDE ANY RIGHTS WHICH THE LAW GRANTS TO PURCHASERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THE MANUFACTURERS. SUCH WARRANTIES SHALL NOT BE ENFORCEABLE AGAINST VETERAN SAFES, BUT ONLY AGAINST THE COMPANY OR INDIVIDUAL GIVING THEM.
This website is owned and operated by Veteran Safes. All rights in the design of the website, text copy, graphics and any other content, interface and arrangements belong to Veteran Safes.
All rights are reserved save as set out below. You may copy electronically or print excerpts of this site for the purposes of placing an order, comparing products or other reasonable shopping activities. Any unreasonable use of this site, such as copying or reproducing for purposes other than those above, changing, distributing, or republishing is prohibited without written consent.
All trademarks, service marks, and trading names are owned by Veteran Safes or other respective owners.
Laws & Jurisdiction
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and in accordance with applicable Data Protection legislation.
Your Statutory Rights
Your Statutory Rights are not affected. This statement does not give you any additional legal duties or obligations, it simply highlights existing rights that consumers have when they deal with sellers.
Limitation of Liability
To the fullest extent permitted by applicable statute, under no circumstances, including but not limited to negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that may result from the use or the inability to use this Website, any changes to this Website, any material or information sent or received or not sent or received, or for any of the above-mentioned damages that result from the use or inability to use the products. In no circumstances shall our liability and that of our suppliers to you and/or to any third parties for any of the above exceed £100.
Modification of Terms and Conditions
We may terminate this website with or without cause at any time and effective immediately from that time. In addition, we, at our sole discretion, may terminate your user account for violation of the letter or spirit of these terms and conditions.
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